Service Engineer Specialist

Function

Team:

You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed – assuring the integrity of expected IT and business outcomes is maintained. You will ensure that Service/s operate appropriately and execute Change/Projects in compliance with IT&S standards and regulatory requirements relating to: security, HR, ethics, data protection, HSSE, policies and legislation.

Service:

You will manage service performance and relevant reporting activities related to the services/products offered. You will help advance our technology-related transformation by drawing meaningful insights from data and using these to support innovation and the delivery of iterative solutions. You will aim to protect, evolve, innovate, enhance and optimize the service/s managed, the products offered and the overall customer experience. You will develop deep knowledge of your E2E Service Model and build and manage collaborative relationships to improve the overall quality of the service. You’ll also build effective ways of working that maximize the value of resources (Technology, Contracts, People); simplify and optimize delivery, and enhance the products offered.

Relationships:

You will lead the development, maintenance and dissemination of knowledge and communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services. As an experienced service engineering professional, you will develop leadership skills through activity, supplier and resource management. You’ll identify and support team development and mentoring needs, focusing on enabling the success of others.

Technology:

You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for Service Engineering and ensuring best practice is shared across the team.

Safety and Compliance:

Safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and compliance in everything that we do.

Profile

Ideally, you’ll have a Bachelor's (or higher) degree, preferably in Computer Science, MIS/IT, or another STEM-related subject.

Technical capability:

This scale serves as a guide for the expected proficiency for this role:

1 - Awareness - Fundamental awareness of subject area

2 - Basic - Limited experience in subject area

3 - Skilful - Experienced practitioner of subject area

4 - Mastery - Deep subject matter expertise

5 - Expert - Leading Authority in the subject area

Primary Skills

  • Business risk management
  • Service level management
  • Secondary Skills
  • Business process improvement
  • Contract management
  • ITIL core processes
  • Relationship management
  • Service acceptance
  • Technical specialism

Business capability:

Service Management

Leadership and EQ:

  • You embrace a culture of change and agility, evolving continuously, adapting to our changing world.
  • You are an effective team player, looking beyond your own area/organizational boundaries to consider the bigger picture and/or perspective of others, while understanding cultural differences.
  • You continually enhance your self-awareness and seek input from others on your impact and effectiveness.
  • Well organized, you balance proactive and reactive approaches and multiple priorities to complete tasks on time.
  • You apply judgment and common sense – you use insight and good judgment to inform actions and respond to situations as they arise.


Offer

Naast een contract met een aantrekkelijk salaris op maat, bieden wij je:

  • een boeiende werkgever in volle expansie die veel toekomstmogelijkheden biedt voor jouw verdere carrière in de technische branche;
  • een heleboel extralegale voordelen die passen bij je contracttype en jouw eigen voorkeur (zoals bijvoorbeeld een bedrijfswagen/e-bike, groepsverzekering, dagvergoeding);
  • TEC Plaza's (beter gekend als afterwork of netwerk drinks) die je zeker niet mag missen;
  • bedrijfsevents in een echte TEC-sfeer. Denk maar aan de jaarlijkse BBQ, sportevents (Ten Miles), een eindejaarsdiner, een familiedag (filmdag),... Noem maar op!;
  • de mogelijkheid om je eigen talent verder te ontwikkelen dankzij ons Competence Center (expert classes waarbij één gastspreker over een technisch onderwerp komt vertellen) en dankzij ons aanbod aan online Cevora trainingen (voor zowel je soft- als hardskills);
  • persoonlijk contact met en ondersteuning van ons hecht team van Office Managers, Accountmanagers en Recruiters;
  • een persoonlijke attentie bij speciale gelegenheden (verjaardag, jubileum,...);
  • traktaties op de werf of klantensite;
  • en last but not least: de kans om een groot netwerk op te bouwen en om je ervaringen en kennis met andere technische profielen te delen.
  • Get in touch

    Catherine Trahe

    catherine.trahe@tec.be

    +32 471 32 86 68

    Details

    Andere
    Projectleider Gebouwen
    Senior Management
    Kempen
    2019-08-09
    Projectmatig

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