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You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed – assuring the integrity of expected IT and business outcomes is maintained. You will ensure that Service/s operate appropriately and execute Change/Projects in compliance with IT&S standards and regulatory requirements relating to: security, HR, ethics, data protection, HSSE, policies and legislation.
You will manage service performance and relevant reporting activities related to the services/products offered. You will help advance our technology-related transformation by drawing meaningful insights from data and using these to support innovation and the delivery of iterative solutions. You will aim to protect, evolve, innovate, enhance and optimize the service/s managed, the products offered and the overall customer experience. You will develop deep knowledge of your E2E Service Model and build and manage collaborative relationships to improve the overall quality of the service. You’ll also build effective ways of working that maximize the value of resources (Technology, Contracts, People); simplify and optimize delivery, and enhance the products offered.
You will lead the development, maintenance and dissemination of knowledge and communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services. As an experienced service engineering professional, you will develop leadership skills through activity, supplier and resource management. You’ll identify and support team development and mentoring needs, focusing on enabling the success of others.
You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for Service Engineering and ensuring best practice is shared across the team.
Safety and Compliance:
Safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and compliance in everything that we do.
Ideally, you’ll have a Bachelor's (or higher) degree, preferably in Computer Science, MIS/IT, or another STEM-related subject.
This scale serves as a guide for the expected proficiency for this role:
1 - Awareness - Fundamental awareness of subject area
2 - Basic - Limited experience in subject area
3 - Skilful - Experienced practitioner of subject area
4 - Mastery - Deep subject matter expertise
5 - Expert - Leading Authority in the subject area
Leadership and EQ:
Naast een contract met een aantrekkelijk salaris op maat, bieden wij je:
+32 471 32 86 68
Function Projectleider Gebouwen
Function level Senior Management
Date published 2019-08-09
Employent type Projectmatig
Our customers have high demands: they need high potentials for their challenging technical projects. We strive for constant quality and provide them with the best people and services.
Are you interested in (one of) our activities? Then check out our job openings.
Home → A career at tec → Available positions → Service Engineer Specialist
Sint-Pietersvliet 32000 Antwerpen
T +32 (0)3 270 97 00
Specialized technical consultants